Good customer service can make the difference to any business that deals with the public. How to provide outstanding customer service does not come easily to everyone but it can be learned. Whether it is soft skills to handle angry customers or communication skills when answering the phone, there are many tips that can help you improve your employability. Get hired this holiday season by being prepared to dazzle!
UP Skills for Work helps learners develop key employability skills through free workshops and downloadable workbooks. The 9 topics are: Motivation, Attitude, Accountability, Presentation, Teamwork, Time Management, Adaptability, Stress Management, Confidence
Why are Soft Skills important?
Soft skills help workers to be adaptable and motivated throughout their whole employment and as they move into new roles or careers. In other words, they lay the foundation for a strong and flexible workforce and for happy, fulfilled workers.
UP Skills for Work focuses on 9 key employability skills that hiring managers look for. These skills were identified by Futureworx, a Canadian non-profit at the forefront in developing soft skills programming.
Visit https://www.stalbertfurthered.com/event-category/technology-social-media-and-employment/ for more info and to register.
- Teacher: April Baldonado
- Teacher: Cheryl Dumont